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Retention and Culture: Keep ‘em and keep ‘em happy.
March 22 @ 12:00 pm - 1:00 pmFREE
Cost: Free to attend
Over the past two years, many things have changed for employers and businesses. One of the top concerns is the difficulty in finding one of your most essential assets: a motivated employee engaged and committed to your company. Even more important than finding those great employees is retaining them. This session will discuss the importance of good culture and some ways to create an environment that empowers and motivates your team and makes them want to stay on board.
• Culture – Not just a buzzword anymore. Employees’ motivations have changed, and we as business leaders need to change with them.
• Find ways to engage and re-energize your employees and make them want to fight for you, not with you.
• Create a workplace environment where employees feel valued and respected
Presenter: In the five and a half years since Chick-fil-A has been in the Flathead Valley, it has been voted “Best of the Flathead – Best Customer Service” three years in a row. Chick-fil-A Kalispell has also seen a growth of 20% or more for the past three years. When you enter Chick-fil-A, you can expect to be greeted by any team member with a smile and a heartfelt welcome, and that culture of service and care has been the focus of Director of Hospitality, Jeph Morris’ time in the restaurant. Chick-fil-A Kalispell has maintained retention rates between 57-60% in an industry that sees tremendous turnover. Jeph has been instrumental in creating and maintaining a positive and encouraging culture for employees.
Jeph has always had a passion for people and has worked in the foodservice industry from a very young age. He holds a degree in K-12 Music Education from Montana State University and taught at Cayuse Prairie school for four years. His students loved his classes, and enrollment in music programs more than doubled during his time there. Through his years of teaching, Jeph learned how to positively interact with people of all ages, from students to parents and even grandparents.